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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q22-Q27):

NEW QUESTION # 22
Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A. Review the Webex Contact Center Analyzer that checks the call logs.
B. Check the SIP trunk status on the customer's Session Border Controller.
C. Review the Webex Contact Center Queues configuration.
D. Verify that the Webex Contact Center channels are associated.

Answer: B

Explanation:
With Bring Your Own PSTN, inbound call delivery depends on the customer's SBC and SIP trunk connectivity. A reorder tone followed by call drop commonly indicates a trunk, routing, or SIP signaling failure, so checking the SIP trunk status on the customer SBC is the correct first action to identify the cause.

NEW QUESTION # 23
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A. PSTN trunks
B. registration-based trunks
C. DNS-based trunks
D. enterprise trunks
E. certificate-based trunks

Answer: B,E

Explanation:
Cisco documents two Local Gateway trunking models for Webex Calling: registration-based trunks and certificate-based trunks. A registration-based trunk has the local gateway maintain SIP registration toward Webex Calling, and the signaling relationship is established through that registration. Cisco's trunk and dial plan documentation describes this model as an implicit connection based on the gateway's registration. A certificate-based trunk uses mutual TLS and certificate trust to authenticate signaling without SIP registration in the same way. These are the formal trunking choices used when integrating on-premises voice infrastructure with Webex Calling and, by extension, supporting Webex Contact Center telephony designs that use Local Gateway. DNS-based trunks are not a Cisco trunking model name in this context. PSTN trunks and enterprise trunks are generic or design descriptions, not the two Local Gateway models. For 300-830, the key is recognizing the official Webex Calling trunk model terminology. Reference: Cisco Help, Configure Local Gateway on Cisco IOS XE for Webex Calling; Configure trunks, route groups, and dial plans for Webex Calling.

NEW QUESTION # 24
Which authentication and authorization specification is required for using Webex Contact Center APIs?

A. Mutual TLS
B. HTTP authentication
C. API key authentication
D. Auth 2.0

Answer: D

Explanation:
Webex Contact Center APIs use OAuth 2.0 for authentication and authorization, allowing applications to securely request access tokens and make authorized API calls.

NEW QUESTION # 25
A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A. Add Participant node
B. Create Conversation node
C. Screen Pop node
D. Queue Task node

Answer: D

Explanation:
The Queue Task node is used in the Webex Connect flow to submit the email interaction to Webex Contact Center for routing and contact distribution. It places the digital interaction into the appropriate entry point or queue so an available agent can receive and handle it.

NEW QUESTION # 26
A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A. Persistent
B. Panel
C. Navigation
D. Headless

Answer: D

Explanation:
A headless widget is used when the widget must run background logic without being displayed as a visible Agent Desktop panel. This is the correct area for triggering custom behavior such as a CRM screen pop when an SMS interaction arrives.

NEW QUESTION # 27
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